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Grape Chatbot application powered by Microsoft Azure

Due to even more fierce competitive market situation and more sophisticated customer need, Enterprises more and more focus on user/customer experience (let it be large enterprise or smb), namely fostering the increase of Customer loyalty, engagement towards products and services by utilizing cutting-edge technologies and applications.

Digital transformation itself enforces the usage of advanced ICT technology-based solutions and puts attainable pressure on Customer engagement/relationship management approaches (eg. Interactive Voice Response-based call center solutions), that no longer entirely fulfills Customer expectations.

Should Enterprises need personalized Customer relationship and wish to use best of breed solutions and underlying technology, with the primary aim of decreasing Customer churn and increasing Customer loyalty and engagement, Grape can offer you its Chatbot application.

Grape’s chatbot solution based on Microsoft Bot Framework public cloud (Azure) services enables Enterprises to align with its Customers and prospects in a tailor-made manner, utilizing wide-spread technologies provided by biggest Social Media channels/applications (Facebook Messenger, Twitter, or Viber) and to manage the provision of their products and services in a far more effective way or even to further build their own image and brand awareness on the target market by relying on chatbot concerning their PR-based market presence (eg. Social collaborative event, competition, gamification scenarios).

Based on our broad project experience, chatbot application’s primary benefit is to foster the pace and quality of interaction between Client and Enterprise, let is be a “simple” provision/collection of information or even conclusion of certain business transactions, whilst a very unique and 21st way of relationship management and Customer experience is being established via chat functionality and the usage of wide-spread social applications. Due to the fact that Customer interactions and transactions are recorded in the system and can be made available as a historical transactional data, chatbot application pre-processes historical data prior to Customer interaction and enriches customer relationship via Aritificial Intelligence with potential best offers/recommendations so that Customer can recognize personalized care and provision of goods and services.

Grape has been developing chatbot applications since the presence of underlying technology and can introduce real examples of chatbot app development stories, as follows:

  • Viala Kft. – Foodpanda/NetPincér: E2E meal ordering business flow, aggregating supply from more than 3000 restaurants
  • Wizzair Hungary Kft. – Wizz Flightbook e2E flight ticket booking and reservation on chatbot
  • Telenor Zrt. – indicent management (ticket resolutions) functionality based on chatbot

Or chatbot application is being developed and put into context in varoious industries; as a latest enhancement of usability scenario, Grape invented the so-called HealthBot application that fosters the effectiveness of patient – doctor interaction whilst visiting hospital/clinic/any other healthcare provider. We are proud to announce that Grape Plc. won with its HealthBot application the Invitech Innomax 2017 ward in the Business category due to its innovation potential and corporate social responsibility-based development among more than 170 applicants.

Key characteristics of Grape chatbot application:

  • Seamless integration with wide-spread social media apps; 1 development, multiple social media channels
  • Usage of Artificial Intelligence powered by Microsoft LUIS (Language Understanding Intelligence Service) and Machine Learning-based robust tech foundation
  • Chatbot application is hosted by Microsoft Azure public cloud services, as a result, significant TCO saving and efficiency enhancement are attainable compared to traditional o-premise environment
  • System is fully flexibly scalable (both horizontal and vertical) so that transactional peeks can be managed without any down-time