Grape | Fruitful collaboration

Fruitful collaboration




Participation on Kreativ Kontroll’s Chatbot Meetup

Posted in News, June 26, 2017

On 20th June, Grape Solutions Plc. participated on one of Hungary’s most outstanding Chatbot event, the Chatbot Meetup, where almost 180 people came together to have a holistic impression on the usability scenarios of chatbot applications.

Grape Plc. delivered a case study on its chatbot solution, introducing Hungary FinTech market’s first chatbot application for the audience.

Application is really unique and tailor-made and is based on Microsoft Azure technology (Bot Framework, Cognitive Services and many more).

Audience could have a very good view and understanding on how chatbot application can drive effectiveness via native social media integration (Facebook Messenger, Viber and many more) along with getting familiar with potential Financial Services and other  industries’ use cases and scenarios that can revolutionize customer interaction, transform customer relationship management and boost customer experience.



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First FinTech Bot at Provident Penzugyi Zrt.

Posted in News, May 5, 2017

It is our great honor to announce that Grape Solutions Plc. introduced and launched Provident Chatbot, the 1st customer relationship management and AI-based FinTech bot available in the Hungarian FSI sector. The application is shelled into Facebook Messenger and provides for Provident Penzugyi Zrt’s customers and prospects an intuitive Q&A-based support for finding the most appropriate loan product. Integrating chatbot functionality into customer relationship management is considered as a real game changer in the history of Hungarian FinTech community and a key cornerstone for realizing efficient FSI digital transformation. Underlying technology is based on Microsoft Bot Framework as an Azure public cloud service for text interpretation (Microsoft Cognitive Services – LUIS (Language Understanding Intelligence Service) as well as for vocabulary and knowledge base management (Microsoft Cognitive Services – QnA Maker). System development is governed by iterative methodology, 1st release has been available since 27th April 2017.

Next to the significant decrease in customer service/center workload, Bot application enriches the loan application (qualification/scoring) process with new Customer experience and provides Provident call center with far more accurate follow-up and more effective Customer reach-out.

Chatbot developed by Grape Solutions Plc. interprets and understands messages based on artificial intelligence and machine learning. Due to underlying Microsoft Azure technology and infrastructure, dynamic scalability (in case of peak overload) and extreme high availability is ensured.

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Grape Solutions Plc. – winner of Invitech Innomax 2017 business award with HealthBot application

Posted in News, April 11, 2017

Innomax award ceremony has been held for 7th time in a consecutive way; primary objective of the award ceremony and the contest between applicants is to exploit innovation potential and foster digitalization. This year number of applications submitted reached all time high 160 pieces.

This year, applications accepted in three nomination categories: Business, Nonprofit and InnoApps; Grape Plc. ranked as the 1st in the Business category.

Applications fostering public/social responsibility-based needs were exceptionally treated; Mr. Deputy State Secretary of the Ministry of National Development, Mr. Balázs Károly Solymár was among the members of applications appraisal board, stated the Hungarian Government handles the digital economic development with exceptional priority.

Grape’s solution, that Healthbot is an AI-based chatbot agent application aiming at supporting and fostering automation/standardization concerning the doctor – patient communication.

Objective of our IT solution is to manage and automatize the initial conversation between the doctor and the patient by putting forward diagnostic questions (that can consume even 80% of total time spent by patient at the hospital/other healthcare provider). Due to built-in Artificial Intelligence capabilities, a next potential question is being formulated by assessing answers to previous questions. As a result, getting preliminary data from patient are managed in a straightforward, intuitive and time-conscious manner.  As soon as diagnosis is about to be created by the Bot towards patient, Bot makes notification to the doctor and sends summary on data collected so far. Certainly, the diagnosis itself is being formulated solely by the doctor, not the HealthBot.

Advantage of using Healthbot is attainable by dramatically decreasing the time spent with making preliminary patient data records and by streamlining the data collection process in a 21st century way, utilizing AI capabilities.

Many thanks for this distinguishing acknowledgement of our efforts!

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Insurers facing new challenges – Grape’s participation on Insurance 2017 Conference

Posted in News, April 10, 2017

The new and young generations are waiting for new solutions and new products from the Insurers. Along with these new needs, new suppliers appear, who serve the clients with new and innovative solutions and products.

The issue of the Insurtech and Digitalization was analyzed from many different perspectives by the presenters in Portfolio’s Conference of Insurance 2017.

Can the appearance of the new emerging Insurtech suppliers and insurance services mean the disappearance of the conventional insurance services?

Gábor Tamás Veitz, – Head of Insurance Solutions branch within Grape Solutions Plc.,  pointed out in his presentation that this does not necessarily have to happen. However, for this – he added-, the conventional insurance companies will have to be prepared to be able to adapt new solutions to their own business model. Only those Insurers can stay in competition who are able to adapt new technologies, and develop their sales, portfolio management and services core systems constantly.

The most remarkable problem of the conventional insurers is that their business systems are too fragmented and this is why they can only implement adequate Insuretech solutions slowly and with high TCO. The AdInsure insurance policy adminstration system can offer a solution for them.

An insurer can only compete with new market players and serve the needs of the new generations (Y, Z and alpha generations), if they integrate their policy administration systems. This unified system provides possibility for a centralized partner master data management, henceforth makes cross-sell and upsell opportunities more effective than before.

In today’s digital world we leave an enormous digital footprint by our social media activity (searches, likes and chosen news, etc.). By analyzing this data we can get more information about a client than one can think. In order that insurers can benefit from this opportunity they have to be able to collect and link all these to their client data in a cost effective manner.

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Distinguishing honor being referred to by Mr. Satya Nadella, CEO of Microsoft

Posted in News, April 3, 2017

It was our sincere honor that one of our recent project on front-end-related digital disruption was mentioned by Mr. CEO of Microsoft Corporation, Mr. Satya Nadella.

He referred to the project as a true enabler of digital transformation and a great achievement in transforming the way companies interact with their Customers, making them possible to make personal-adjusted, recommendation based offers run on underlying Microsoft technology stack (MS Azure).

Many thanks for such distinguishing communication.



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Attending the exclusive event on the 28th Feb. hosted by the Barcelona Consulate General

Posted in Uncategorized, March 8, 2017

It was our privilege and honor to participate on the evening event hosted by the General Consul where also Mr. Deputy State Secretary for ICT sector and the CEO of Antenna Hungária Zrt. contributed with their forward looking keynotes.

Thank you so much for being invited for this stunning opportunity to meet up with key representatives of ICT companies and other prestigious large enterprises, it was really overwhelming to have a decent chat amidst fine drinks and delicious tapas.


Grape Plc. MWC ’17 Team


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Barcelona MWC ’17 – Day 3 update

Posted in News, Tagged with: MWC, March 1, 2017

This is the third day of the conference – you can see it on the faces, everyone is a bit tired and the enthusiasm of the presenters is worn, but at least there is time to look around the fare and see the smaller companies. Besides them are the non-core mobile business corporations, like Mercedes, who reinvent the word Mobile in MWC, and take mobile to the mobility level. Their presentation of connected cars and self driving buses / trucks is of course amazing, and they put up a real interactive show about the future of personal and public transport. Wandering on we bump into Asian companies we’ve never even heard of – everyone is producing unibody, dual-cam, dual-sim handsets, and to our biggest surprise they don’t look or feel more cheap than a new generation, mid-class HTC phone, and their specs are way beyond. Price tags – of course – are absent, but some sales rep offers us white label devices if we buy them by the thousand. Rugged and dumb-smartphones also attract some spectators, but the true hipster device is the fully custom phones that you can mold to your own style directly from Japan. We’ve also seen a lot of wearable products, that are not meant for the European market – like the danc-o-meter, that gives you the beat based on the music you listen to, and measures you mojo-score on the beat matched steps you make.

Later in the day Ákos Kara, the Secretary of State for Info-communication and Consumer Protection payed us a visit to take a look at the Hungarian stage and share some thoughts on the conference – it was good to see that our decision makers have the time to reach out, and are up-to-date on the market.


MWC Day 3

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Barcelona MWC ’17 – Day 2 update

Posted in News, Tagged with: MWC, February 28, 2017

As much as yesterday was about walking, today was mostly about talking and networking – in between the fast-paced b2b matchmaking sessions of EEN we took a look at what the midsize-multinationals and local telcos had to offer. Almost every site had a VR section with lots of bystanders and a single suit in a headset, wandering in a virtual landscape reflecting the actual corporate environment preservation policy. Besides VR, IT security was also a hit, secure phones, high security network devices, encrypted site2site infrastructures presented on dashboards that resemble the wildest sci-fi movie scenes – never seen this amount of fraudulent activity on a single graph before. The general concept of this business level is to attract the crowd with non-core business related flashes and let the sharks pick out the prospects.

After the congress, we had been invited to an exclusive event hosted by the Hungarian deputy-state secretary of ICT from the National Development Ministry, which gave us the opportunity to share experience with our peers from the ICT sector. At the end of the day, a day of talking seems no less tiring, than a day of walking.

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Barcelona MWC ’17 – Day 1 update

Posted in News, Tagged with: MWC, February 27, 2017

Day 1 summary at MWC ’17:

After setting up our booth in the Hungarian corner and listening to a series of interesting keynotes, we ventured into the fortune 500 arena to pick up on the trends of this years’ Mobile World Congress. The sheer amount of input was staggering, but after the first 5 minutes of neon-dizziness, we regained focus, started mapping out the giants’ vision of the future and met some noteworthy eye candies to share:

  • Motion Eye, the first phone integrated slow-motion camera was just awesome
  • Project-and-touch technologies from multiple vendors – these may not be as fancy as the VR – AR headsets, but they have a lot useful, interactive applications on social level – not to mention they are a lot more audience-friendly
  • IoT everywhere – From agriculture through connected cities to the real time connected stadium of the Bayern Munich football team, IoT is optimizing and revolutionizing whole industries
  • 5g – everyone is trying to steal the show with cars driven real time via high-speed, ultra-low latency 5g connections – and we have seen all the possible combinations of drivers, cars, remote and local racetracks

The utilization potential of these technologies are endless – and to integrate any of them with the value chain, one would only need an innovative, resourceful partner with the right skillset for custom development. As it happens, we might just have you covered on that… J



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Microsoft Takes the Lead on Expanding Western European Software Market

Posted in News, Tagged with: 1H2016, digital transformation, IDC, microsoft, software, Winner, January 10, 2017

According to New IDC Software Tracker Release, Western European software market increased 4.6% year over year in constant currencies during the first half of 2016. On-premise software sales grew 0.9% year over year, while software revenue from public cloud services grew 33.2%. As a share of total software, public cloud services went from 11.6% of software in 1H15 to 14.7% in 1H16.

The software market is highly fragmented and the top 10 vendors control less than half of the total market. Among the top vendors, some fared well in 1H16, while others did less well. Microsoft came in first place, boasting a 13.5% market share in 1H16.

Get to know more about:

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